Refunds and cancellations

Ghar Tak by Shivhari · Effective 30 October 2026

Cancelling an order

• To cancel, call us on 7277071770 as soon as possible. An order can be cancelled free of charge until the shop starts preparing it.
• Once the shop has started preparing the order, or it is on the way, it can no longer be cancelled, because food cannot be resold.
• We may cancel an order ourselves, for example when the shop is closed, an item is out of stock, the address is outside our delivery area or the payment cannot be verified. You are then refunded in full.

When you get a refund

• Full refund: the order is cancelled before preparation (by you or by us), or it is not delivered.
• Full or partial refund: items are missing, wrong, damaged or spoiled. Tell us within 24 hours of delivery by phone or email with your order number (a photo helps).
• Cash on delivery orders: if you have not paid, there is nothing to refund.

How and when refunds are paid

• Payments made by UPI or online are refunded to the same UPI account, card or bank account they came from.
• Ghar Tak wallet credit used on a cancelled order is returned to your Ghar Tak wallet straight away.
• If a refund has not reached you after 7 working days, contact us and we will check with the bank.

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